What happens to your digital self when you die ?

Today morning I got a very depressing news, A very good college friend of mine took his life. In as disturbing as the news was, there was something that was even more disturbing. Another friend of mine actually started looking up his last few online contributions which included his linked in profile, mail from various sites, orkut profile, some job site registration and application and even some bank statements.

Now, I started to think, that digitally this person has not actually lost his life. There is still a vast amount of information available on this person in terms of his profile: professional, personal and even all the posts, wall posts, scraps, pictures etc, what happens to all that information ? He was one who was not as active as some of us, especially online. There are some of us who have mail ID’s at various sites, blogs, added videos on daily motion, you tube, created tons of content, podcasts, pictures on flickr, several testimonials, referrals .. the list goes on and on.

All this information maybe good or something if misused can tarnish the image of a person who is no longer able to defend himself. There is a side of me that thinks that this is something that needs to be informed to the respective sites, that dudes, this person is no more and please remove all personal information about this person and looking at it practically this service can be misused by a lot of people as well, just like most internet based services available. Well is there a solution to this problem ? I personally feel that it’s not right of me to think this, but I think this is something worth having a look at. In terms of a service this is something definitely that someone should look into. Just like we leave all our worldly possessions to someone when we leave this earth, we should be able to assign our email passwords, profile passwords etc to someone who can handle all this as deemed appropriate.

Well like most ideas I found that there are other people who have also pondered in this question and there are some instances that I want to quote from other internet sources on how to plan for your digital death well in advance.

Email Accounts

As a general rule, you own your email and electronic correspondence and you can leave this to whomever you choose in your will. However, if your family or executors don’t know your email passwords, they may have trouble retrieving it. Email providers have struggled with how to deal with this issue and to balance privacy and security concerns with giving access to grieving families. In 2004 the family of Justin Ellsworth, a young Marine killed in Iraq, tried to get access to the contents of his Yahoo! account. Yahoo! refused, and a prolonged lawsuit resulted. The court ultimately ordered Yahoo! to provide the family with copies of the emails contained in the account, although they didn’t actually get electronic access to the account itself. Other web-based email providers have taken a similar approach, albeit without having to be forced by the courts to do so- Gmail and Hotmail will both give access to email contents upon proof of death and proof of relationship.

Take Google’s Gmail, for example. The company demands the following from the deceased’s family:

  1. The full name and contact information of the requester, including a verifiable email address.
  2. The Gmail address of the individual who passed away.
  3. The full header from an email message that you’ve received at your verifiable email address, from the Gmail account in question.
  4. The entire contents of the message.
  5. A copy of the death certificate of the deceased.
  6. A copy of the document that gives the requester power of attorney over the Gmail account.
  7. If the requester is the parent of the individual, they should send a copy of the birth certificate if the Gmail account owner was under the age of 18. In this case, power of attorney isn’t required.

So not only do you need to have been sent a message from your own husband or wife – which is by no means a foregone conclusion in a typical relationship where you talk to one another every day – you also need to have a document specifically awarding you power of attorney. In other words, the Gmail account had to be listed in the person’s will. To make matters worse, the request has to be sent in writing or faxed to Google’s US offices. “We’ll need 30 days to process and validate the documents you’ve provided”, Google claims. Bang goes any chance of tracking down friends for the funeral at short notice.

It’s quaint to think of your email archive like a long forgotten box of love letters from the war, pages yellowed and corners tattered. But the reality is a little more complex- do you actually want your family to be able to read your email after you’re gone? I’m not sure that I do. While some old messages may bring some joy or shed some light on aspects of my life, there are a lot of messages that are nobody’s business but mine. Do you want your family to have access to ribald jokes and gossip sent between friends? To e-fights (or e-love, for that matter) between you and your lover? To receipts from all those adult sites you subscribe to? Probably not. But do you have a plan in place to make sure this doesn’t happen?

Facebook and Social Networking Accounts

Facebook and other social networking accounts are a little different than email accounts as the information on your profile isn’t as private as your emails- your profile is accessible and viewable by anyone who you’ve granted access. Your profile also appears as a friend of countless others, and will continue to appear until the account is either closed or your friends delete you. I’ll admit to a bit of e-voyeurism on my part- when I hear about a young person killed in the news, I have on at least one occasion searched for their Facebook profile just to see if it was still there and, if it’s an open profile, what has become of it. It’s morbidly fascinating to see the last few days of banality in someone’s life documented when you know the outcome. Silly status updates seem much more ominous, tagged pictures a little more haunting. For friends of the deceased, their Facebook page may be a source of comfort or a constant reminder of the loss. But how do you deal with it? Can you bring yourself to just delete your lost pal from your friends list? When is it appropriate? Who decides what happens to the account?

Myspace advises that their policy is to allow access to a deceased’s account upon verification of death, and a significant number of Myspace profiles remain active as memorials. There’s even an entire website dedicated to the Myspace profiles of the recently deceased. Facebook’s approach has been more restrictive- the original policy was to delete the account of a deceased one month after death. This was a controversial approach, and the family and friends of many deceased users protested. Facebook has since revised this to allow for the “memorialization” of accounts, where the accounts remain open as a tribute. There’s even a form you can use to report a user who has died . However, Facebook won’t release login information, so the account can’t be accessed, changed or updated and your final status update may forever remain “MGL is going to stuff his face with hot dogz!!!”.

Blogs and Online Content

An additional consideration for managing your digital estate arises for those of us who run blogs. Much like social networking and email accounts, online service providers such as Word Press and Blogger are reluctant to release login details, even to an executor. If your blog is hosted on your own server or through a third-party hosting service, the task of accessing the site is further complicated and in some cases may be close to impossible. And consider this- many bloggers set up articles to automatically post at a certain time in the future, allowing them to continue regular posting even while busy or on vacation. It is quite conceivable that a blog could continue to be updated and appear to be “live” even when the author isn’t. In one case, a blogger who committed suicide intentionally set his blog to continue posting after his death . Heck, I could be dead right now and you’d never know!

If you’ve got a blog, you’ve also got intellectual property including copyright to your writings and any trade-marks associated with your site. You may also have photographs, music, and other works that are published and maintained online. Copyright generally lasts for 50 years after the death of the author, so there’s a significant tail period of copyright protection that vests in your estate and, just like any other form of property, IP can be given to a specific individual in your will. If the will does not specify who gets your intellectual property, the standard rules of distribution apply. Exactly how much this IP will be worth varies greatly, but even more important than the monetary value may be the continued control and moral rights respecting your content. We each have preferences for what will happen to our content once we join the dearly departed, but without proper instruction to your executors or beneficiaries there is no way to know what will actually happen.

Data locked on your PC

While Google, PayPal and the like certainly make relatives jump through hoops to retrieve their loved one’s data, at least you know that data is there, stored safely on the company’s servers. But what about the digital photos, documents and other valuable data trapped on the deceased’s computer, for which you don’t have the password? Checked on the internet if Microsoft would assist a family who didn’t know the Windows password of a dead relative, there is not information available. However, number 37 of Microsoft’s top 50 Knowledge Base questions is, “How to log on to Windows XP if you forget your password or if your password expires.” The prognosis isn’t good. “If you’ve forgotten the password for all user accounts, and if you did not create a password reset disk [and, frankly, who’s got one of those?], you cannot log on to Windows XP. This is for security reasons. If this problem occurs, you must reinstall Windows XP.” Provided Windows is installed over the top of the existing OS without a disk reformat, your personal data should survive the reinstall, but it isn’t without risk – and it’s a procedure littered with pitfalls for the technically naive.

Removing the hard disk and connecting it to another PC or running a live Linux distribution from its CD are alternative methods of retrieving the data. Again, such procedures might come as second nature to PC Pro readers, but are a daunting prospect for amateurs. The less technically minded could turn to the professionals. I were told it would cost Dhs 500 for the drive scan and a hefty Dhs 1495-Dhs 2995 for the recovery of the data. Not a cheap option.

Moral of the story : Plan Ahead for Life 2.0

For some people, this mishmash of postmortem procedures may suit you just fine. But if you’re like me, you may find them inadequate and unreliable. If that’s the case, here are a few suggestions for getting your e-affairs in order.

First, find a “digital executor”, someone who you trust to carry out your wishes with respect to your online personas. Who you choose may depend on what you want done- if you want your emails wiped so your wife doesn’t find out about your girlfriends, she may not be the best choice and a trusted and close friend may be a better option. It is also important to make sure that this person has the technological know-how to carry out your wishes. While it may make for an awkward situation, let this person know ahead of time that he or she has been selected as the lucky contestant to take care of your online estate.

Next, create a “digital will” telling your executor what you want done and giving him or her the information needed to carry out your wishes. This doesn’t remove the need for a real will, doesn’t require the help of a lawyer, and is likely not legally binding in any way. Instead, it’s a way to provide clear information on your wishes with respect to things that may fall outside your will (or just be overlooked) and make the processes much easier for all involved. Prepare a list of your email and social networking accounts along with your login data and brief details on how to access the accounts. If there is anyone from your online contacts that you want notified, write it down along with any other special instructions, such as what you want done with email and other data. Make it clear what data you want destroyed, what you want preserved, and how you want your representative to deal with your online presence. This list is going to contain very sensitive information, and you don’t want it falling into the wrong hands- don’t just jot it down on a piece of paper or save it on your hard drive. Consider keeping it on a password encrypted USB drive that you can update regularly and keep somewhere safe, but make sure your digital executor will know where to find it and what the password is. Don’t include banking information or accounts- your executor will be able to access your accounts without your online sign-in info, and having this data compromised could be disastrous.

Finally, it is important to remember that I totally made up the idea of a digital will and executor. They don’t exist at law, and your real will can override any designations you make. With that in mind, this is a good time to update your will to include specific provisions for who will take ownership of your intellectual property and any data that you leave behind. Discuss the options with your lawyer and let her know that you’ve made separate arrangements for access to your accounts, and see if there are any other changes that need to be made to give effect to your wishes.
Some more interesting services apart form the ones listed above are :

  1. http://www.greatgoodbye.com/
  2. https://www.legacylocker.com/

Both are paid sites, but they are have an important aspect of our digital life that is not something that we often think of.

  1. October 29th, 2009
  2. April 11th, 2010
  3. April 17th, 2010

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